Frequently Asked Questions

Is there a box size for gold bars or large cash storage?

Yes, LGV offers a variety of box sizes suitable for storing gold bars, with cash storage strictly adhering to global AML policies, alongside specialized bullion storage solutions and customizable options to meet diverse storage needs.

What all documents are required for signing up?

Can I store legal documents like wills and deeds?

Are my contents visible to any third party?

Welcome to LGV’s Frequently Asked Questions page. Here, we address the common queries and concerns our clients have about our secure storage services, policies, and procedures. Whether you’re curious about access, security, or account management, you’ll find clear, concise answers designed to give you confidence and peace of mind. If you don’t see your question here, please feel free to contact us directly—we’re always here to help.

We require your valid photo ID (passport or driving license) and proof of address (utility bill or bank statement dated within 3 months).

Yes. LGV offers secure storage for legal documents, making it ideal for safeguarding wills, property deeds, contracts, and other important papers. Our advanced security measures protect them from unauthorized access and environmental damage, ensuring your most critical documents remain safe and intact.

Law enforcement can only access your safe deposit box with a valid court order. LGV complies with all legal obligations while maintaining the highest possible level of client confidentiality within the bounds of the law.

Can law enforcement access my safe deposit box?

No. The contents of your safe deposit box are never visible to third parties. Our private viewing suites ensure complete confidentiality with no CCTV surveillance inside, and all client information is kept strictly confidential.

What happens to my box if I pass away?

If you pass away, your nominated next of kin can access your safe deposit box upon presenting the required legal documents. They may choose to remove the contents or transfer them to a new box in their name.

What if my next of kin lives overseas?

If your next of kin resides outside the UK, they can still gain access to your safe deposit box once they present the required legal documents and authorization. LGV can to verify the documents before granting access and receiving the items.

Will LGV contact my next of kin automatically if I pass away?

Yes. If a depositor passes away unexpectedly, LGV will reach out to the next of kin listed on file and redirect quarterly statements to their updated address. This ensures they are aware of the safe deposit box and its contents, even in cases where the depositor may not have informed them of these holdings.

What happens if I lose my key or access code?

If you lose your key or access code, notify us immediately. We will carry out identity verification before arranging access. Please note, a lock replacement fee may apply.

Can I grant access to a family member or solicitor?

Yes, you can authorize access for a family member or solicitor by submitting a formal request with their identification details. Branch approval is required, and additional charges may apply.

How do I cancel or renew my rental?

To cancel or renew your rental, contact us directly. You’ll need to provide the required identification and documentation, then follow our-specific procedures.